Welcome to Playland Shop’s FAQ page! We’re here to answer all your questions about our magical collection of dolls, dollhouses, and stuffed animals. Below you’ll find helpful information about our products, shipping, payments, and more.

About Our Products

What types of dolls do you offer?
We specialize in a wonderful variety of dolls including Baby Dolls, Fashion Dolls, Cloth & Rag Dolls, and dolls from Black-Owned or Founded Doll Brands. We also carry delightful doll accessories like clothes, furniture, and playsets to spark endless imagination!
Do you have stuffed animals beyond typical pets?
Absolutely! Our collection includes unique stuffed animals like Dinosaur & Prehistoric creatures, Fantasy & Fairytale beings, Farmyard animals, Jungle creatures, and Ocean & Sea Life friends. We even have Giant Stuffed Animals and fun Food & Novelty plush!
What age range are your products suitable for?
Our toys are designed for children of various ages, with most products suitable for ages 3+. We carefully select items that encourage dress-up, pretend play, and creative imagination. Always check individual product descriptions for specific age recommendations.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed to ensure your information is protected.
Is there a minimum order amount?
While there’s no minimum to place an order, orders of $50 or more qualify for free shipping via EMS. Consider combining items like doll clothes with stuffed animals or adding a play tent to your dollhouse order to reach this threshold!

Shipping & Delivery

Where do you ship from and how long does processing take?
All orders are carefully packaged with love at our warehouse in Montgomery, Alabama. We process orders within 1-2 business days to ensure every item meets our high quality standards before shipment.
What are my shipping options?

🚀 Standard Shipping ($12.95): Delivers in 10-15 business days after dispatch via DHL or FedEx, with tracking updates.

🎁 Free Shipping (Orders $50+): Via EMS, arriving within 15-25 business days after dispatch – perfect for planning ahead!

Do you ship internationally?
Yes! We ship worldwide to share the magic of Playland Shop (excluding some remote areas and parts of Asia). Whether you’re in Paris, Sydney, or Toronto, we’ll get your special package to you safely.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days of delivery if your toy doesn’t spark joy as expected. Our customer care team is always ready to help make things right!
How do I initiate a return?
Please contact our friendly team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

Contact Information

How can I contact Playland Shop?

We’d love to hear from you! You can reach us by:

Our team typically responds within 1-2 business days.

Do you have physical stores?
Currently, Playland Shop operates exclusively online at www.toysforkidsusa.com, allowing us to focus on creating a magical delivery experience straight to your doorstep!

Thank you for choosing Playland Shop – where imagination comes to life! ✨