At Playland Shop, we want every doll, stuffed animal, and playset to bring endless joy to your family. If something isn’t quite right with your magical purchase, our Returns & Exchanges policy is here to make things right—as smoothly as tucking a baby doll into its miniature bed!

🎀 Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original, unused condition with all tags and packaging intact. Your satisfaction matters as much as the smile on a child’s face when they unwrap their new fashion doll!

💝 Special Note: For hygiene and safety reasons, we cannot accept returns on:

  • Doll clothes & accessories that have been removed from packaging
  • Opened doll playsets with small parts
  • Personalized or custom-ordered items

📦 How to Return an Item

Follow these simple steps to return your item—easier than dressing up a rag doll!

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and return reason
  2. Wait for Approval: Our customer care team will respond within 2 business days with return instructions
  3. Package Securely: Wrap the item like you’re protecting your favorite stuffed animal—use the original packaging if possible
  4. Ship It Back: Send to:
    Playland Shop Returns
    8293 Grayson Grove
    Montgomery, US 36117

✉️ Return Request Template

Copy and paste this template into your email to get started:

Subject: Return Request for Order #[Your Order Number] Dear Playland Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item Name: [Product Name] Reason for Return: [Please specify] Please let me know the next steps. I’ve kept all original packaging and tags intact. Best wishes, [Your Name] [Your Email Address] [Your Phone Number (optional)]

💰 Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 5-7 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

🔄 Exchange Process

Want to exchange your jungle stuffed animal for a different one? Simply:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item once we process the return (additional charges may apply for price differences)

🚚 Shipping Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. For exchanges to international locations (excluding Asia and certain remote areas), additional shipping fees may apply.

❓ Need Help?

Our customer care team is as friendly as our giant stuffed animals! Contact us at [email protected] with any questions about returns or exchanges.