Welcome to our magical shipping and returns policy! At Playland Shop, we want every doll, stuffed animal, and playset to arrive safely at your doorstep and bring endless joy to your family. If something isn’t quite right with your purchase, our friendly team is here to help—as smoothly as tucking a baby doll into its miniature bed!
🚚 Shipping Information
Order Processing: We work faster than a child unwrapping a new fashion doll! All orders are processed within 1-2 business days.
Shipping Options:
- Standard Shipping ($12.95): Via DHL or FedEx – arrives in 10-15 days after shipping
- Free Shipping: Via EMS for orders over $50 – arrives in 15-25 days after shipping
Please note: We ship worldwide except to Asia and certain remote areas. Additional shipping fees may apply for international exchanges.
🔄 Our Happy Returns Policy
We accept returns and exchanges within 15 days of delivery for most items that are in their original, unused condition with all tags and packaging intact. Your satisfaction matters as much as the smile on a child’s face when they unwrap their new fashion doll!
🌟 Special Note: For hygiene and safety reasons, we cannot accept returns on:
- Doll clothes & accessories that have been removed from packaging
- Opened doll playsets with small parts
- Personalized or custom-ordered items
📦 How to Return an Item
Follow these simple steps to return your item—easier than dressing up a rag doll!
- Contact Us: Email [email protected] within 15 days of delivery with your order number and return reason
- Wait for Approval: Our customer care team (as friendly as our giant stuffed animals!) will respond within 2 business days with return instructions
- Package Securely: Wrap the item like you’re protecting your favorite stuffed animal—use the original packaging if possible
- Ship It Back: Send to:
Playland Shop Returns
8293 Grayson Grove
Montgomery, US 36117
✉️ Return Request Template
Copy and paste this template into your email to get started:
Subject: Return Request for Order #[Your Order Number]
Dear Playland Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item Name: [Product Name]
Reason for Return: [Please specify]
Please let me know the next steps. I’ve kept all original packaging and tags intact.
Best wishes,
[Your Name] [Your Email Address] [Your Phone Number (optional)]💰 Refund Information
Once we receive and inspect your return:
- Timing: Refunds process within 5-7 business days after we receive your return
- Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
🔄 Exchange Process
Want to exchange your jungle stuffed animal for a different one? Simply:
- Follow the standard return process above
- Include a note specifying your desired exchange item
- We’ll ship your new item once we process the return (additional charges may apply for price differences)
Shipping Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. For exchanges to international locations (excluding Asia and certain remote areas), additional shipping fees may apply.
❓ Need Help?
Our customer care team is always happy to help! Contact us at [email protected] with any questions about returns or exchanges.